Pleased is building
the simplest AI-first
customer support platform
Already powering millions of customer interactions across SportyBet, Football.com and Tenn.
Why Pleased?
AI that Delivers
95%+ AI resolutions for general enquiries at SportyBet
Customer-First AI
AI that drives higher CSAT than human-only queues
Proven at Scale
Thousands of customers supported daily
How can Pleased help you?
HelpDesk | Advanced Ticketing System
Create tickets from emails, chats, phone calls, and social media. Keep track of customer requests with categories, tags, priorities, and status. Respond to customers faster with the help of views and templates. Make sure your team can stay organised.
LiveChat | Live Chat Support
Let customers find instant answers on their own with the help of chatbot. Guide your customers through different question before reaching live chat and connecting with a customer support agent. Save customer’s time and provide them with the most enjoyable way to reach you.
Knowledge Base | Organised Help Articles
Create and categorise support articles and show them on your website or in your applications. Help your customers find answers on their own, instantly.
Automations | Save Your Time
Automations help you get rid of repetitive tasks and let Pleased do the job for you. Whenever a ticket is created or updated, and every hour all day long, checks are run automatically through all your tickets to update them, if conditions are met.
Collaboration | Work Together, Better
Collaboration tools such as group based operations, internal notes, @mention feature, and so much more help you work with your teammates more efficiently. Answers to the customers are delivered much faster, and more consistent.
Join us in building the future of customer support.
Pleased is already powering Sporty Group brands and we’re looking for forward-thinking companies to work with.