01
Setup takes too many clicks
Triggers, views and routing rules are slow to build by hand, and slower to change when the product does.
Pleased MCP included on every plan
Help desk software for AI-first tech companies, set up from Claude, ChatGPT or Cursor.
Pleased.com is help desk software for AI-first tech companies, from SaaS and developer tools to API platforms. Connect the Pleased MCP server, then set up channels, routing rules, teammates and help articles from the assistant you already use.
Clear setup
Self-serve trial
Cancel anytime
Support challenges for tech companies
The help desk problems AI-first tech companies want to fix with AI.
Your team already uses AI to ship faster. Your help desk should let you work the same way, from setup to reporting.
02
The help center falls behind
Every release changes something, and articles go out of date before anyone has time to update them.
03
Every new team means new setup
Groups, roles, views and routing all need configuring before a new team can answer a single ticket.
04
Launches flood the queue
A release, a pricing change or an incident can multiply your volume in an hour.
05
Technical questions need the right team
API errors and bug reports should reach engineering quickly, not sit in the general queue.
06
Repeat questions eat agent time
The same how-to questions arrive every day, on every channel, and each one waits for a person.
Pleased MCP
Configure your help desk by asking, with the Pleased MCP.
The Pleased MCP connects an AI assistant to your workspace, so admins can do the setup work in a conversation. If you can do it in the Pleased interface, your assistant can do it too.
Build routing and automations
Describe triggers, views and routing rules in plain language instead of building them field by field.
Keep the knowledge base current
Search existing articles, write new ones from your release notes and publish them.
Set up teams and channels
Invite teammates, create groups and brands, and configure channels and the chatbot.
Your permissions, nothing more
The assistant acts as the user who connected it, with the same role, groups and brands. Billing and subscription changes stay in the billing portal.
Connect in three steps
Connect Claude, ChatGPT or Cursor to your help desk in minutes.
Works with Claude, ChatGPT, Cursor and any AI client that connects to a remote MCP server. No code needed.
01
Add the Pleased endpoint
Open the connectors settings in your AI client, add a remote server and paste the Pleased MCP endpoint URL.
02
Sign in as an admin
The assistant works as that account. It follows the same role, groups and brands, and can't go beyond them.
03
Start with a small task
Ask for something small you can already do in Pleased and check the result. Then hand it the bigger setup jobs.
Help desk & ticketing
Every channel in one help desk, routed before an agent opens it.
Under the assistant sits a complete help desk. Chat, email, messaging and voice land in the same inbox, and your rules send each conversation to the right team.
Bring your channels together
Live chat, email, WhatsApp, Telegram, social and voice, each turned into a ticket.
Send technical questions to engineering
Route API errors, bug reports and account issues to the team that can fix them.
Give agents the full picture
Conversation history, internal notes and past tickets on one screen.
Let customers find answers themselves
A searchable help center on every plan, kept current from your assistant.
Enterprise
AI includedEnterprise AI: chat and voice agents, with your team one step behind.
Enterprise adds AI agents that answer customers on chat and voice. When a conversation needs a person, it moves to the right team with the full history attached.
- AI chat agents that answer common questions
- AI voice agents for calls
- Dedicated infrastructure, SLA and audit logs
- White glove onboarding
Customer stories
Why support teams choose Pleased.com
“A more structured and efficient support operation without adding unnecessary complexity.”
Pleased has made a real difference to the way we manage customer support operations. The platform is intuitive and flexible, giving our team a clear view of customer interactions and helping us stay organised and respond efficiently.
We particularly value how easy it is to adapt Pleased to our requirements. Its workflows and automations have helped us create a more structured and efficient support operation without adding unnecessary complexity.
Joel DsouzaOperations Manager atTenn · Financial services“We integrated Pleased into our lending system through their API, and it worked reliably.”
At Unlokk, we ran a fully automated consumer lending platform, so customer support was an important part of our service. We integrated Pleased into our lending system through their API, and it worked reliably throughout our time using it. Their team was always helpful and gave us clear, practical answers whenever we needed support. We appreciated having a platform we could rely on and people who were easy to work with.
MindaugasCo-founder atUnlokk · Consumer lendingStart 14-day free trialThe Pleased MCP is included on every plan.
Is Pleased.com right for your AI-first tech company?
Yes, if your team builds with AI and wants a help desk you can set up and change from Claude, ChatGPT or Cursor.
A great fit
Choose Pleased.com if
- You run support at a SaaS, developer tools or API company that already works with AI assistants
- You answer customers on chat, email, messaging and phone
- You want to set up routing, views and help articles by asking
- You want the Pleased MCP on every plan, and AI chat and voice agents on Enterprise
- You want per-seat pricing with no usage fees
Clear setup
Self-serve trial
Cancel anytime
Probably not
Look elsewhere if
- You only need a basic email inbox
- You don't want AI tools connected to your help desk
- You prefer separate tools for each support channel
- You prefer a lengthy implementation before getting started
Not sure which side you're on? Ask us. We'll tell you straight.
Core
Everything you need to get started
$15
/ seat / monthIncludes
- Live chat + ticketing
- Email + social channels
- Automations & routing
- Basic analytics
- Single brand
Recommended
Grow
Built for scaling teams
$45
/ seat / monthEverything in Core, plus
- Omnichannel support
- Custom roles & limits
- Advanced reporting
- Up to 3 brands
Premium
Advanced control and performance
$88
/ seat / monthEverything in Grow, plus
- Skill-based routing
- Internal knowledge base
- IVR functionality
- High-scale performance
Enterprise
AI includedFull platform power with dedicated support
$150
/ seat / monthEverything in Premium, plus
- AI Chat & Voice Agents
- Dedicated infrastructure
- SLA + audit logs
- White glove onboarding
An AI-first help desk is customer support software you can set up and run with AI. Pleased.com lets admins configure channels, routing, teammates and help articles from an AI assistant such as Claude, ChatGPT or Cursor through the Pleased MCP. The Enterprise plan adds AI chat and voice agents that answer customers.
Run your help desk the way you build.
Start your 14-day free trial, connect the Pleased MCP and configure Pleased from your AI assistant this week.