01
Releases and outages spike volume
A new release or a short outage can bring hundreds of near-identical tickets in an hour.
Help desk for SaaS teams of 50–500 agents
Customer support software for SaaS companies.
Pleased.com is a help desk for SaaS companies with 50 to 500 support agents. Answer in-app chat, email, phone and app store reviews from one queue, route billing, bug and onboarding questions to the right team, and set it all up from Claude, ChatGPT or the AI assistant you already use.
Self-serve trial
Pleased.com MCP on every plan
Cancel anytime
As of Oct 2026, across all customers.
Pleased for SaaS at a glance
- Who it's for
- SaaS and software companies with 50 to 500 support agents
- Channels
- In-app chat, email, phone, WhatsApp, Telegram and app store reviews in one queue
- Setup
- Self-serve, or from Claude or ChatGPT through the Pleased.com MCP server, on every plan
- Pricing
- $15 to $150 per agent a month, billed yearly. No usage fees. Premium is $88.
- Connects to your product
- In-app chat widget, API, webhooks and Slack notifications for new tickets
- AI agents
- For chat and voice on Enterprise only
SaaS support challenges
SaaS support challenges: releases, billing questions and bug reports.
Every release, invoice run and outage sends a new wave of questions to the same queue. Pleased.com helps you sort them, answer them and keep them moving as your customer base grows.
02
Billing questions never stop
Upgrades, seat changes, invoices and refunds need to reach the people who can fix them.
03
Bug reports get lost in the queue
A real bug buried between how-to questions reaches your technical team days too late.
04
Users want help inside the product
Nobody wants to leave your app and find an email address to ask a question.
05
Enterprise customers expect more
Large accounts want a phone number to call and answers from someone who knows them.
06
More products, more regions
Each new product line or market adds a help center, a language and a queue to run.
Help desk & ticketing
In-app chat, email, phone and app reviews in one help desk.
Self-serve users ask in your app. Admins email. Enterprise accounts pick up the phone, and mobile users leave app store reviews. Every channel lands in the same queue, and rules send each conversation to the right team before an agent opens it.
Live chat inside your product
Add the chat widget to your web app so users get help without leaving it.
Every channel, one queue
Email, phone, WhatsApp, Telegram and app store reviews, each turned into a ticket.
Route by topic, product and workload
Send billing, bug, onboarding and enterprise conversations to the right team, based on availability and workload.
Let users find answers themselves
A searchable help center for setup, billing and how-to questions, one per product.
Pleased MCP · Every plan
Set up Pleased.com from Claude, ChatGPT or the AI assistant your team already uses.
The Pleased.com MCP server connects your AI assistant to your Pleased.com account. Describe how your support team works in plain language, and the assistant builds the views, routing rules, macros and help center articles for you to review. It is included on every plan, from Core to Enterprise.
- Build views, routing rules, automations and macros
- Turn your product docs into help center articles, per brand and language
- Set up live chat and email, invite agents and manage roles
- It can't see your password or change billing and your subscription
Built for SaaS teams
Connect Pleased.com to your product with chat, an API and webhooks.
Put support inside your app, pass tickets between Pleased.com and your own systems, and run every product from one workspace.
In-app chat widget
Add live chat to your web app. Conversations land in the same queue as email and calls.
All plans
Slack notifications
Get a Slack notification when a ticket is created, so your team spots new bugs and incidents fast.
All plans
API and webhooks
Create and update tickets from your product, and send ticket events to your own systems as they happen.
Enterprise plan only
Brands and languages
Run each product as its own brand, with its own help center and language settings.
10 brands, 40 languages on Premium
Routing and automations
Route on availability and workload, escalate with time-based rules and reply with macros.
Skill-based on Premium
Live reporting
Response times, resolution times, volumes and agent performance, fresh enough to run the day by.
Under 2 min refresh on Premium
Scale & reliability
Release days and outages, sorted before they reach the queue.
When a release goes wrong, hundreds of customers write in at once. Rules move them into one incident view, a saved reply answers them, and your regular queue keeps moving.
- Phone on every plan, in the same queue as tickets
- IVR call menus and unlimited concurrent callsPremium
- Pleased.com support 24 hours a day, 5 days a weekPremium
- SLA, audit logs, IP allowlist and a sandbox for testingEnterprise
- 24/7 support with a named account managerEnterprise
Check live uptime any time on our public status page.
Customer stories
Why teams choose Pleased.com
“A more structured and efficient support operation without adding unnecessary complexity.”
Pleased has made a real difference to the way we manage customer support operations. The platform is intuitive and flexible, giving our team a clear view of customer interactions and helping us stay organised and respond efficiently.
We particularly value how easy it is to adapt Pleased to our requirements. Its workflows and automations have helped us create a more structured and efficient support operation without adding unnecessary complexity.
Joel DsouzaOperations Manager atTenn · Financial services“We integrated Pleased into our lending system through their API, and it worked reliably.”
At Unlokk, we ran a fully automated consumer lending platform, so customer support was an important part of our service. We integrated Pleased into our lending system through their API, and it worked reliably throughout our time using it. Their team was always helpful and gave us clear, practical answers whenever we needed support. We appreciated having a platform we could rely on and people who were easy to work with.
MindaugasCo-founder atUnlokk · Consumer lendingStart 14-day free trialSet up live chat and email in under 30 minutes.
Is Pleased.com right for your SaaS support team?
Yes, if you run a team of 50 to 500 agents across in-app chat, email, phone and app reviews, and want one help desk with fair per-seat pricing.
A great fit
Choose Pleased.com if
- You run a support team of 50 to 500 agents at a SaaS company
- You answer users in your app, by email and on the phone
- You run several products, brands or languages
- You want to set up your help desk from Claude or ChatGPT
- You want per-seat pricing with no usage fees
Clear setup
Self-serve trial
Cancel anytime
Probably not
Look elsewhere if
- You want AI agents answering customers on a mid-tier budget. On Pleased.com they come with Enterprise.
- You need a built-in, two-way sync with your issue tracker
- You only need a basic shared email inbox
- You prefer a long implementation project before going live
Not sure which side you're on? Ask us. We'll tell you straight.
| Feature | Core | Grow | For 50–500 agentsPremium | AI includedEnterprise |
|---|---|---|---|---|
| Price per agent a month | $15 | $45 | $88 | $150 |
| Pleased.com MCP AI assistant | Yes | Yes | Yes | Yes |
| Concurrent phone calls | 10 | 50 | Unlimited | Unlimited |
| IVR call menus | No | No | Yes | Yes |
| Brands (products) | 1 | 3 | 10 | Unlimited |
| Languages per brand | 1 | 2 | 40 | 40 |
| WhatsApp, Telegram, app store reviews | No | Yes | Yes | Yes |
| Live reports refresh | 24 hours | 1 hour | Under 2 min | Under 2 min |
| Pleased.com support hours | 9/5 | 9/5 | 24/5 | 24/7 |
| AI agents for chat and voice | No | No | No | Yes |
| SLA, audit logs, named account manager | No | No | No | Yes |
| Get Started | Get Started | Start free trial | Contact us |
100 agents on Premium: $8,800 a month, billed yearly ($105,600 a year). Phone and IVR included.
Prices in USD per agent. Every plan and price is on our pricing page.
It is a help desk built around the questions software customers ask: billing and plan changes, bug reports, onboarding, account access and feature requests. Pleased.com brings in-app chat, email, phone and app store reviews into one queue, turns each conversation into a ticket, routes it to the right team and gives customers a self-service help center.
Run SaaS support from one help desk.
Start your 14-day free trial, connect your AI assistant and bring in-app chat, email and phone into one queue this week.