Use Pleased easy to understand reports and analytics to understand your customer’s need better, find the trend and get ahead of things. Make data-driven decisions, improve your customer service, and win customers over.
Through Pleased insights, discover the reasons why your customers get in contact with you, understand their needs and requests, and make adjustments to satisfy them.
Through the eyes of your customers, understand your products better from a customer’s perspective. Improve your products and processes based on their feedback.
Gain insights into overall performance of your support team, and understand individual agent’s performance. Reward the best performers and improve the work of the others to boost productivity of your support team.
Understand data such as ticket creation time, first reply time, chat durations etc. to understand how customers engage with your customer service, and better allocate your support resources.
A better way to connect with your customers.
An enhanced solution to facilitate your support team.